Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
perfect
All right.
Delivery of a month and a half, but by the new year managed! The skirt is cool, a good version of the basic skirt. Dense, sits well, the color is saturated Gray, the lock is solid. I'm 158, 72-95. The skirt is above the knee, but you can lower the waist slightly.
The fabric is dense, the threads do not stick out, the size ordered its own and everything went well
Fabric as suede thin. On ot94/ob106 just.
On the Russian 46-48 came XL. Very nice fabric and stretches. At a height of 176 just above the knee. I recommend.
Good skirt, very soft and pleasant touch. The size approached, but on ot 69, OB 96 it was possible and S to take (because it stretches well and sits slightly freely) in any case it looks great and comfortable. Purchase is satisfied
It was a month, sent quickly. Wonderful. Very nice fabric, and I want to touch. Not thin, stretches. Long suffered with the size, chose based on reviews. Girls, thank you! Hit 100%. Length L-47 cm, smaller than the store's size grid. This, of course, color error, but it is slightly redder in life than in the seller's photo in the order. The lines are even, the lock is sewn neatly, the belt has an elastic band. The edges of the parts are not processed, the fabric does not crumble, the bottom is sewn. Now I want in other colors. Thank you seller!
Fully corresponds to the description, stretches well, thank you
The skirt is very beautiful, not very short. I liked it very much.
At first I saw her and I didn't imagine it looked so good I'm happy I charm
Brown skirt rather gray in color. On m straight loose, not tight at all, but does not fall off.
The skirt fully corresponds to the photos of the store. On the Russian 44-46 took the size L, it was necessary to take a maximum of M. We'll have to suture. The length to the middle of the thigh is 173.
very nice skirts. recommended!
I have all the colors except black, already wrote a review, for 67/93 Gray S is excellent
Very cool skirt! The fabric looks like suede, does not crumple, comfortable to wear. I would buy a dress made of the same material. I like it very much!
Really beautiful! Same as the picture and soft
Oh... With these skirts straight lottery. So i have three, brown size s, light and red size m. so the light m is the smallest)) the red definitely needed s to take. My parameters are 68/94. But otherwise all three are excellent)) the colors are beautiful, look great
Everything on the level favorite store as always did not fail
Excellent skirt, not short for height 162
Gorgeous!
The skirt is excellent, stretches, at its 42-44 took m, approached, s would also fit.
The skirt is good. The material is pleasant. On the hips 97 sat perfectly. I didn't want it to be tight. The waist is loose. Nowhere pulls. In general, i liked it. I recommend!
I am very glad. Skirt very pretty, well sewn, there is no protruding yarns. Comfortable material, nicely is arranged, a little elastic. Color very intense. Size compatible with table. Shipment dotarła to Poland in two weeks. Recommend.