Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
I ordered 29.08 received 19.10 in Odessa. at the waist 66 hip 88 took the smallest size S, at the waist and hips freely, I had to sew, it is a pity that there is no smaller size. The product corresponds to the photo of the store, jeans tight, when wearing stretched. The goods are satisfied.
Jeans are cool, but take the biggest (
Very cool jeans. in size. all super
I would like denser jeans, and the size S is 68/90 free
Jeans are cool. But small in the hips. Took M.
Unfortunately, jeans came with a torn button and not working zipper, and so in principle, if not for this, then jeans are not bad
The jeans are class, but there were questions about delivery and the store ignored the messages as if specifically, so the minus for this
After reading reviews, i took on the size more than my own, then beat l. sit perfectly, but maybe they only stand beautifully, because they do not stretch at all. For comfortable wearing such jeans, you need at least xl. The button was a curve and wrinkled on them, broke after the first fitting.
The size approached perfectly on the hips 93, waist 78, jeans super
The store is awesome. Several times asked questions about the size-did not answer even when the order was issued. Delivery about a month. I chose delivery to the point of issue, one fig brought to the post office. Size. I have about 91 cm-the size of s sat down like a glove. And at the waist about 70 cm the size approached. If the waist was slimmer, then of course the jeans would be too big. Weight 52 kg, in the hips slightly freely, as it should be. Jeans are dense, practically does not shed. But it smells like chlorine. Hole under the button is cut.
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Jeans liked, there is, however, a smell, but the description corresponds.
Excellent jeans, tight. On the size 46/48 and small growth sat perfectly. The only thing, i'm a little tight at the waist (keep in mind, if you have a belly), but for them it is worth even losing weight.
Jeans super cool, a little rough fabric! Note that you will need to wash immediately, because. Smell. After washing did not sit down and did not shed. Of the minuses, bad lightning.
Jeans are not bad, at ot 76 about 100 height 165 came xl, though at the waist is too big, under the belt, measurements at the waist about 40 cm, hips 52 cm, t. e., if you want jeans to sit in the skirt, you can and with large sizes to fit) the smell of course himozny, after washing still remained, Not much, but it is felt, for this minus, threads stick out somewhere, the price is 1115 rubles
Jeans fire! Long doubted about the size and did not lose. S on ot 68, ob 95-sat perfectly, as i wanted.
Jeans are very cool!
Jeans me small, damn reviews
Jeans are very cool, my size 44 is m, took specially s (with the purpose of losing weight) with difficulty but climbed
Very good, thank you!
My parameters are ot-66, ob-92. They sat perfectly. The fabric is dense, but soft. Satisfied with the order.
As in the picture. Slightly more than a waist and hips (from-65, about-85). Overall good
At ot 67, ob 92 sat quite tightly. It's good that i took m.