Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
On the parameters ot70, ob98 size M perfectly fit, but the lock is jammed
Excellent skirt, midi for height 175 cm, parameters 72-96 size m Super, very satisfied, thank you!
Skirt just chic))) on the height of 168 below the knee, on the hips of 99 cm-L came up perfectly! In Krasnodar came in less than a month))) I recommend
The skirt is cool, the fabric is pleasant., but in my Oost 165 cm it will be necessary to sew the length. I can't wear it yet.
The skirt is cool. Sits very beautiful. The length of the height is 162 cm to the middle of the calf. At 44 size took S, sat on the figure. The waist is too high.
On the volume of the hips 102 cm. took L.
The skirt is just class, very, very satisfied with the purchase!
In Krasnodar territory came almost a month. Odorless, on about 106 size L sat well. Cloth is dense, without lining
Wonderful and elegant. I love it!
Bella
The skirt is super. On the size of ob-106. The skirt came up on the figure, not narrow, then what you need, nothing of the axe. I recommend.
I just received this skirt. The description is accurate, but I wish I've ordered one size down :) it fits slightly loose. I am 164cm and it hits me right at the ankle. With high heels will be just right.
At 72/96 the size of M sat perfectly, not tight and not hanging, the length of the height of 156 to the middle of the calf. Everything is super, sewn neatly. Unpleasant smell, which did not disappear even after washing.))) I hope it disappears. The material is not thin and not thick, not loose, thick enough. Without lining. Delivery to Moscow for 2 weeks (11.11-26.11.)
I liked the skirt. I'll order more.
The skirt is cool, the length is 170 cm below the knee on the palm! Thick, not thin fabric! Waist hanging. Highly recommend
Nice but too small
Great skirt. Size S on me is very loose, my parameters are from 62 cm, about 90 cm, height 176 cm. The parcel came 2 weeks before Tula. The skirt is definitely worth its money. Thank you store!
The skirt is thinner than I expected, but despite this I still liked it, I will definitely wear
Nice skirt! But the size is large, i had to sew under myself! Shipping fast!
I took the size c at 42-44, it's good that i did not take m-would be great. at high, at a height of 1,75 below the knee. the skirt is good, looks expensive.
The skirt came very quickly. But before ordering wrote to the store for choosing the size-and did not answer.
The skirt is very cool. 68-100 size m came up perfectly in shape. The skirt below the knee is about 10 cm. My height 162
The skirt is cool! The fabric is similar to cotton, nice to touch, but dense. On my parameters from 70, about 90 villages excellent. In the hips there is a small freedom, i think cm 4 will still fit. Jambs in tailoring did not find. Looks more expensive than his money.
Beautiful skirt, good dense fabric, neatly sewn. I will not trim the growth of 172. About 90, from 66
At 90-80-100 large at the waist, the belt can be pulled, i will wear