Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
Maaaaalenkaya (((straight at all .... and threads stick out .... (
The skirt is good but I'm too small on the hips 100 cm took L, you need a larger size.
It's okay.
72-96 cm, in waist - to big, in hips - a little to small
Delivery fast, jeans cool, does not stretch. At the waist 67 and hips 88, took the smallest size. In the waist a little loose, in the hips in the butt, but in size more I would drown. Length closes knee to height 163
Girls, thanks to everyone who left feedback) focused on them. On OB 94, from 70 Super! In the waist there is a little more, under the belt is excellent! In the hips do not fit. The store clever sent quickly, 12.11 ordered, 26.11 received (Vladivostok). it is sewn well, only to cut the loop under the button. Does not smell but still it is fresh now. Many thanks)
The skirt really liked, cool. At its OB 95 took L. there is a smell, but it's okay. Purchase is happy! :)
Size is smaller than expected
There's something left girl, order a bigger size
Class, took at once three things from this store and very satisfied!
Chic skirt, with the size did not lose, sits perfectly on the figure
Slightly more, but not on the sides of the ear. Nice skirt
At the hips 94 is cramped, although in the dimensional grid 95
Skirt is simple class
Skirt fire. Size xl on the hips 104-back to back, of course.
Perfect. On the hips 96 and waist 78 size l is very good. At a height of 167 below the knee. I'll cut it.
The skirt is cool! On the parameters ob 89, ot 69-came up perfectly. My height 174
It's perfect for me, i'm thin and i think a size m would have been tight, for me the size l was perfect, the table the store showed was accurate.
Delivery month good skirt at 74-94 back to back
Perfect fit! Like picture
On the parameters from 72, about 97 size xl back-to-back, in front as it is inaccurately executed lightning and creates a volume in the abdomen, otherwise ok
Cool skirt, tight jeans. fast shipping and 3 weeks shipping
The skirt is awesome) jeans are not very dense, but everything is in moderation)) especially for such a cost. There was an aromatic chlorine that is))) at the time of order the price was 880₽, the size of l was ordered, my parameters are 89-72-94. Height 172 cm. In the waist a little loose, but i do not regret the size of l, tk in the hips the most it!! And i always fill the jumper, so everything is ok)) i'm very pleased with the order. Delivery 20 days was. Thank you, store)))
The skirt is beautiful, but not for everyone. At ot 63 cm and ob 95 took m. In the waist the skirt is very large, in the hips is cramped. Consider it. Emka will sit well on the hips up to 92 and waist> 67.
Purchase is satisfied