Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
Extraordinary, stylish, very cool looks. Came quickly. Thank you for such beauty. Size L, up to 48 No More)
The shirt is just super! Very similar to a shirt from Zara, natural cotton, sits like an oversize. On Russian 44/46, took S, sat down freely. Delivery took 18 days.
Beautiful shirt, for such a price take, you will not regret it!!!
The shirt is cool. Well sewn, there was a pair of threads-nonsense. I advise you.
Nice blouse. I do not rejoice. On the size 48. Height 162 L came up perfectly.
Super shirt, suitable for any thing, Super I'm happy to buy
Very oversize on og 94
At OG 92 from 70 is ideal
Wonderful shirt!!!
The shirt came very quickly. Product and store recommend
The shirt came for a record 2 weeks. Before Sochi, I ordered 11.11 in the composition there is either synthetics, or stretch, because. A little stretches. Some of the threads stick out, but it's not critical, the size of the oversize, then what you need! Thank you store!
I'm happy! It is very pleasant and will add interest to the office style
Cloth is dense. Looks like cotton. Over time may turn yellow
Good shirt, stylish! I recommend.
Good shirt, Cotton
Stunning blouse! Looks stylish and expensive. I order it for the second time, my mother took the first one from me))) the size L at 48-50 sits perfectly. I recommend!
I am very happy with the purchase, the shirt is oversize, the material is good, pleasant to the body.
The shirt is great! Size sat well. Looks like an oversize. On height 171 in length as for me was not enough 5 cm. But it's not critical
Fast shipment, delivery 3 weeks. The shirt came in a brand package in excellent condition. Size l approached my parameters 108*94*108, height 162 cm. In the chest is very comfortable, in the waist and hips is free, full of comfort. Lamps on the sleeves do not spoil the look, let them remain. Material cotton, pleasant for the body. The order is very satisfied. Photo and description accurate. Shop all "5"!
Took s at its 44. Perfect fit, sewing and fabric are excellent
Great shirt! On my 90-67 s large, too oversize)) but it looks good. The cutout is not so big. And cool you can lift the sleeves with fixing buckles. Pleasant fabric, cotton.
Blouse came quickly, the size m ordered for 48, not obtyag, sat down well, wear to refuel in trousers, also can be on top of trousers, looks stylish, took for 672r., blouse really liked. Especially for such a price. The chest is not very large, but the cutout on the chest i would not say that straight large, everything is normal.
I'm delighted! No complaints. Thank you
Description of previous buyers helped to navigate, a blouse made of natural cotton, i lit the threads. When washing with lamps do not shed, shrinkage is minimal. Blouse is very loose cut.
The shirt is very cool, the material is super, it sits also cool, no comments all as in the photo