Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
Beautiful skirt
Excellent skirt, it's a pity that there are no other colors, came quickly. I recommend
The skirt went a little over a month. Beautiful but incredibly electrified
Great. The store recommended the size. Skirt as in the photo. Everything came up. I like it
A little more, you could take the size S
The skirt is excellent I recommend. But I will suture) great
The skirt is excellent, the size matches, I liked it very much.
Came quickly, a little sticks out, but it's not critical. In general, everything is fine
The skirt is excellent, neatly sewn. Only the color is a little dull and matte than in the photo
Cool light skirt in vintage style. I liked it!
The skirt is not bad, a little thinner than I expected
The skirt came as in the photo. Everything is super! a little big in size C, it is necessary to sew and there will be norms
The village is straight clearly on the parameters from 75 to 99 growth of 175! No more, no less! For summer very good!
I ordered l, it was possible and m. the skirt for the summer is the most, the fabric is thin. Buttons are beautiful under the tree. With the store did not communicate, the order is not tracked. I ordered a blogger on the tip, so i did not worry.
Chic!
The product is as described, i think i missed accepting confirmation, but it has to be said that the carving corresponds
According to the declared size approached
Good product and fast delivery!
Skirt so yourself
Excellent skirt, i order the second time now for a friend.
I liked the skirt! It's a pity that the summer is over!
I'm delighted with the skirt, the fabric is very pleasant, not electrified, quite dense, sat perfectly, took the size l at the waist 70 cm
Thanks to the store for the fast delivery. On my parameters from 85, ob 95 l the village is good. The material is light, naturally synthetic, but pleasant to the body, for the summer itself. At a height of 163 cm below the knee by 7 cm. I really liked the skirt. Later i'll finish the review.
Super skirt. Can be worn with a sweater, and with a t-shirt. Beautiful buttons, fabric flowing.
Thank you! skirt cool! delivery fast!!! i'm happy!)