Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of velvetgr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://velvetgray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@velvetgray.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@velvetgray.com
Cotton, soft. Shipping fast
Shirt is good, I will order in other colors
Awesome shirt
Shirt super at 46-48 and height 165 excellent, mega fast delivery if you can put more 5 then it was 100000000!!!!!!
Shirt Super! Dense, bright. Delivery more than a month to the Urals.
Shirt is excellent, I will order in another color
Cool shirt, I will take more) And the sleeve came up and in general as I wanted. My parameters: 88-71-96, height 164
Medium-density shirt, loose fit, wide sleeves. On the growth of 172 sleeves just, sat down well. Delivery month to Vladimir.
nice shirt
The parcel came to Ukraine in 12 days. Super fast. The shirt is great. I ordered the size L, my parameters 90/82/97. Oversais village. You can and the size is smaller. Soft, cotton. I'm happy. Seller recommend.
Soft, pleasant, dimensional mesh is correct. Color caramel-chocolate. On growth 160 covers the ass. Like
love it. came 30 days to israel
Cool) ordered the size L at its 44, oversize, but not a bag
The shirt on the parameters 80/64/90 sits an oversize, on the height of 154 the length of the sleeve is just right.
The goods came quickly. The jacket is very good, the fabric is soft
I'm in love with this shirt! Super-cozy, dense and warm flannel. On the parameters 90*76*100 the size m sits freely. There are no complaints about tailoring. Sleeves and overall length in place. Thanks to the store, i will order another one!
On the growth of 160 sleeves just right, the fabric is a little unpleasant on the naked body, maybe after washing will become more pleasant, apparently there is no cotton or very little. But for its cost, there is nothing to complain about) sewn neatly. I recommend
At 91-71-91 and the height of 166 cm is just, i would only like to be more authentic than the sleeve. At higher will be short. Delivered to the moscow region for three weeks. The store is well done, i recommend.
Everything is gorgeous!)
Sleeves are short cotton wool, although the size is suitable.
Good, soft, warm. Not small. On the height of 175 sleeves a little short.
The shirt is very comfortable, both in composition and style. Material-cotton. The length of the sleeves is amazing, perfectly suited for me. Also like that it can be tied at the waist, or just add it for multilayer image. She always looks great. The only thing-do not dock the lines in the seams, but for this price is forgiving. I did, at your height 171 cm and parameters of 84-68-91 (shoulder 34 cm) заказала M color 10
The shirt is great! I recommend!
Delivery was not instantaneous, new within decency. The shirt came neatly folded-with plastic locks, everything, as it should. The fabric is pleasant-dense, warm, resembles flannel. The tag with the composition is and it indicates a little more than a third of cotton, half of polyester. As a result, the shirt warms, but it is not worn soon, synthetic fiber adds its durability. The size range ends with xlkoy and at its top volumes of 83 cm i chose sku. The shirt sat down on me freely, as it should-i'm happy. The shirt pleased me very much-it is soft, cozy, but still stylish and quite suitable not only for walking, but also for everyday wear, say, to work, etc. The combination of colors is fantastically successful! I was very pleased.